The customer has 14 days to return the goods, counted from the date of purchase.
If 14 days have passed since the purchase, unfortunately, the goods are not refundable or exchangeable.
To be eligible for a return, the item must be unused and in the same condition as it was delivered to the customer.
It must also be in the original packaging. The buyer covers the return shipping costs.
Returns can can be sent to:

4ecoshop / PREPACKIT
Unit 1
15 Abbey Gate
LE4 0AA Leicester

Please include your order number when returning items by post. Once we have received the items, please allow between 5-7 working days for your refund to be processed.