Terms & Conditions

1. Orders can be placed on the 4ecoshop website 24 hours a day, 7 days a week.
2. Placing an order constitutes an offer by the customer to purchase the products.
3. A sales contract is concluded once the customer receives an email confirming that the order has been accepted for processing.
4. After placing an order, the customer receives an order confirmation email.
5. Order processing begins once payment has been successfully received, where required by the chosen payment method.

1. The customer is responsible for providing accurate and complete contact and delivery details (full name, email address, phone number and delivery address).
2. The store is not liable for delays or non-delivery caused by incorrect or incomplete details provided by the customer.
3. If a parcel is returned, delayed or left uncollected due to incorrect details or a failed collection, the cost of re-sending it is borne by the customer.
4. Free delivery can only be applied once per order.
5. If the customer selects the courier option "leave in a safe place", responsibility for delivery carried out in accordance with this instruction rests with the courier and the recipient.

1. Orders are packed on an ongoing basis and, in most cases, dispatched on the same working day.
2. The store reserves the right to prepare and dispatch an order within 3 working days.

1. Please report any issues as soon as possible by contacting us at contact@4ecoshop.co.uk.
2. Each case is reviewed individually. Depending on the circumstances, we may offer a partial or full refund, or a discount code credited to your customer account.
3. Our goal is to resolve issues fairly and efficiently, with minimal inconvenience to you.

1. Customers have the right to submit a complaint if a product is faulty or damaged.
2. Complaints should be submitted by email to contact@4ecoshop.co.uk, including a description of the issue and photos of the product and packaging (a video may also help, where available).
3. Complaints may be submitted within 7 days of delivery.
4. Taste preferences do not constitute grounds for a complaint.
5. All complaints are assessed individually, in line with applicable law.
6. Where a complaint is upheld, the store may offer a replacement, a refund, a partial refund, or another solution agreed with the customer.
7. The item being reported may need to be returned; the method and cost of return will be agreed individually. Reasonable return costs will be reimbursed where a complaint is upheld.

These terms do not affect your statutory rights under the Consumer Rights Act 2015, including your right to a repair, replacement or refund for faulty goods.

1. Customers have the right to cancel their contract within 14 days of delivery, without giving a reason.
2. After notifying us of the cancellation, customers have a further 14 days to return the goods.
3. Returned products should be unused, in their original condition and, where possible, in their original packaging.
4. The cost of return shipping is borne by the customer.
5. Refunds cover the value of the returned products, as well as the standard delivery cost where a full order is returned.
6. Refunds are issued once the returned goods, or proof of postage, have been received.

Products sold in the ZERO WASTE category are offered past their best-before date or with a short remaining shelf life, at a significantly reduced price. This is always clearly stated on the product page before purchase.

Given the nature of these products, in line with the goods-liable-to-deteriorate exception under the Consumer Contracts Regulations 2013, ZERO WASTE products are excluded from the right to cancel (return without giving a reason).

1. If your parcel hasn't arrived within the expected timeframe, please contact us at contact@4ecoshop.co.uk.
2. Before getting in touch, we recommend checking your delivery details, any tracking updates, and whether a neighbour, household member or workplace reception may have accepted the parcel.
3. Once reported, we will investigate the matter with the courier. For Royal Mail, this process may take several working days.
4. We make every effort to ensure parcels arrive on time, but are not liable for delays caused by the courier, including circumstances beyond our control such as periods of increased logistical demand, public holidays or other events outside our control - without prejudice to your rights under the Consumer Rights Act 2015 in the event of significant delivery delays.

1. As manufacturers may update ingredients, nutritional values and product descriptions, the information shown on our website may change. We make every effort to keep this information accurate and up to date, though real-time updates are not always possible.
2. Manufacturers may, in accordance with applicable regulations, change a product's formulation without prior notice on the label. We therefore recommend always checking the information printed on the packaging before use or consumption.
3. Manufacturers may also update product packaging and visual design. Images shown on our website may in some cases differ from the product you receive. We regularly update our images, but the packaging itself remains the most reliable source of product information.
4. Due to the possibility of cross-contamination during production, processing or packaging, products may contain traces of allergens, including but not limited to: cereals containing gluten, crustaceans, eggs, fish, peanuts, soybeans, milk, nuts, celery, mustard, sesame seeds, sulphur dioxide and sulphites, molluscs and lupin - unless clearly stated otherwise by the manufacturer.

Personal data is processed in accordance with our Privacy Policy, available on the 4ecoshop website. Data is used solely for order processing, customer service, and in accordance with applicable law.

All content published on the 4ecoshop website, including images and product descriptions, is protected by copyright and may not be used without prior written consent.

Terms and conditions last updated: 1 January 2026