Terms & Conditions – 4ecoshop

1. Orders can be placed in the 4ecoshop online store 24 hours a day, 7 days a week.
2. Placing an order constitutes an offer to purchase products by the Customer.
3. A sales contract is concluded once the Customer receives an email confirming that the order has been accepted for processing.
4. After placing an order, the Customer will receive an order confirmation email.
5. Order processing begins once payment has been successfully received, where applicable.

1. The Customer is responsible for providing accurate and complete contact and delivery details (full name, email address, phone number and delivery address).
2. The store is not responsible for delays or non-delivery caused by incorrect or incomplete information provided by the Customer.
3. If a parcel is returned, delayed or undeliverable due to incorrect details or failure to collect, the cost of reshipping will be borne by the Customer.
4. Free delivery can only be applied once per order.
5. If the Customer selects the courier option “leave in a safe place”, responsibility for delivery in accordance with this instruction rests with the courier and the recipient.

1. Orders are packed on an ongoing basis and are usually dispatched on the same working day.
2. The store reserves the right to prepare and dispatch orders within up to 3 working days.

1. Please report any issues as soon as possible by contacting us at contact@4ecoshop.co.uk.
2. Each case is reviewed individually. Depending on the circumstances, we may offer a partial or full refund, or a discount code credited to your customer account.
3. Our goal is to resolve issues fairly and efficiently, with minimal inconvenience to the Customer.

1. The Customer has the right to submit a complaint if a product is faulty, damaged or not as described.
2. Complaints should be submitted by email to contact@4ecoshop.co.uk, including a description of the issue and photos of the product and packaging (a video may also be included if available).
3. Complaints may be submitted within 7 days from the date of delivery, in accordance with UK consumer law.
4. Taste preferences do not constitute grounds for a complaint.
5. All complaints are assessed individually and in line with applicable legislation.
6. If a complaint is accepted, the store may offer a replacement, refund, partial refund or another mutually agreed solution.
7. Product needs to be returned, return arrangements and costs will be agreed individually. Reasonable return costs will be reimbursed if the complaint is upheld.

1. The Customer has the right to cancel the contract within 14 days from the date of delivery, without giving any reason.
2. After notifying us of cancellation, the Customer has a further 14 days to return the goods.
3. Returned products must be unused, in original condition and, where possible, in original packaging.
4. The cost of return shipping is borne by the Customer.
5. Refunds cover the value of returned products. 
6. Refunds are issued once the returned goods or proof of dispatch have been received.

1. Due to their nature, ZERO WASTE products are excluded from the right to cancel (no returns without reason).

1. If your parcel has not arrived within the expected timeframe, please contact us at contact@4ecoshop.co.uk.
2. We recommend checking delivery details, tracking updates, neighbours or workplace reception where applicable.
3. Once reported, we will investigate the matter with the courier. For Royal Mail, this process may take several working days.

1. Due to manufacturer updates, product ingredients, nutritional values and descriptions displayed on our website may change. While we make every effort to keep information accurate and up to date, real-time updates are not always possible.
2. Manufacturers may, in accordance with applicable regulations, modify product formulations without prior notice. Customers are advised to always check the information printed on the product packaging before use or consumption.
3. Manufacturers may also update product packaging and visual design. Images shown on the website may therefore differ from the actual product received. We regularly update our visuals, however packaging information remains the most reliable source.
4. Due to possible cross-contamination during production, processing or packaging, products may contain traces of allergens including but not limited to: cereals containing gluten, crustaceans, eggs, fish, peanuts, soy, milk, nuts, celery, mustard, sesame seeds, sulphur dioxide and sulphites, molluscs and lupin – unless clearly stated otherwise by the manufacturer.

Personal data is processed in accordance with our Privacy Policy, available on the 4ecoshop website. Data is used solely for order processing, customer service and compliance with legal obligations.

All content published on the 4ecoshop website, including images and product descriptions, is protected by copyright and may not be used without prior written consent.

Last updated: 01 January 2026