FAQS

Free delivery is available when the value of the products in your order, after any discounts have been applied, reaches the required threshold. Delivery charges are not included in the order value.

• For orders of £69 or more, you can choose free Royal Mail 48 delivery or free delivery to an InPost Locker.
• For orders of £99 or more, you can choose free, faster Royal Mail 24 delivery.

Orders placed and paid for before 2:00 pm, Monday to Friday, are dispatched on the same day. This does not apply to products marked with the “48h” symbol, as these require additional preparation time. Orders placed after 2:00 pm, at weekends or on bank holidays will be dispatched on the next working day.

Royal Mail 48 usually delivers within 2–3 working days after dispatch. Royal Mail 24 usually delivers on the next working day, although this is not a guaranteed next-day delivery service.

Delivery times are calculated from the date your parcel is dispatched, not from the date your order is placed. The available delivery methods are displayed at checkout and may depend on your address, postcode, parcel weight and the type of products ordered.

Free delivery applies to the first dispatch of your order only. If the parcel is returned to our warehouse because the delivery address was incorrect or incomplete, it was not collected, or delivery could not be completed for another reason attributable to the customer, you will need to pay the delivery charge before we can send it again.

We take great care to ensure that every order is properly protected during transit. At the same time, we aim to reduce packaging waste.

Around 40% of the cardboard boxes we use are reused. These are boxes that we receive with product deliveries to our warehouse. Every box is checked, and we only reuse packaging that is clean, sturdy and in good condition. This means your order may occasionally arrive in a box displaying another company’s branding or markings.

Reusing cardboard boxes helps reduce waste, the use of raw materials and the need to produce new packaging.

We use brown packing paper made from recycled materials to fill our parcels. Jars, bottles and other glass products are additionally wrapped in corrugated paper, which provides cushioning and protection during transit.

Product safety always comes first. If a reused box cannot provide sufficient protection, we use a new or more suitable one.

If your payment was not completed, this usually means that your bank requires additional authorisation as part of its two-step security verification.

Please check your text messages, email inbox and banking app. Your bank may have sent you a verification code or a request to approve the payment. You can then return to the payment page and complete the transaction.

If you have not received a message or the payment still does not go through, please contact your bank or choose another available payment method.

You can also contact us at contact@4ecoshop.co.uk. We will check the status of your order and, if necessary, create it manually and send you a secure PayPal invoice so that you can complete the payment online.

For your security, never send us your card details or online banking login information.

Delivery costs depend on the total weight of your parcel and the selected delivery method. The exact price and all available delivery options will be displayed at checkout before you complete your payment.

We currently offer:

• Royal Mail 24 – a faster delivery option, usually arriving on the next working day after dispatch;
• Royal Mail 48 – standard delivery, usually arriving within 2–3 working days after dispatch;
• InPost Locker delivery – collection from a selected InPost Locker.

Free delivery

• Spend at least £69 on products to receive free Royal Mail 48 or InPost delivery.
• Spend at least £99 on products to receive free Royal Mail 24 delivery.

The qualifying order value is calculated after discounts have been applied and does not include delivery charges.

Orders placed and paid for before 2:00 pm, Monday to Friday, are usually dispatched on the same day. This does not apply to products marked with the “48h” symbol.

View all delivery options, prices and estimated delivery times →

Our store is located in the UK.

The colors next to the products mean:

O - certified organic product
V - product suitable for vegans
K - product suitable for people on a keto diet
GF - certified gluten-free product
SF - no sugar
NG - naturaly gluten-free

We deliver to everywhere in the UK and ship abroad. 
For more information  CHECK HERE

Orders are packed usually on the same working day.
We reserve the right to prepare the shipment and send it within 3 working days.

If you want to add/remove products from your order, please let us know as soon as possible by sending a message to contact@4ecoshop.co.uk
We will make changes if possible. 
If you wish to cancel your order, please get in touch with us at contact@4ecoshop.co.uk with the subject line 'CANCELLATION’ and remember to include your order number. 

This will depend on your chosen delivery method, and your location.
The carriers whose services we use are companies operating individually - we have no influence and are not responsible for any delays in delivering the shipment.

You will be able to check the status of your order by logging into your account or clicking the link in your order confirmation email.
You will receive a link to track your order in your dispatch email.

It is usually active within a few hours of us sending the notification.

We take great care when packing our orders to ensure that they arrive safely.
If your parcel is damaged, before opening it, take detailed photos including the address details and record a video that accurately shows the damage to the parcel and possible damage/lack of products inside.
Only such evidence will be taken into account in the complaint.

If your parcel has not been delivered within the estimated time, please contact us via contact@4ecoshop.co.uk

In addition, check if the address provided in the order is correct.

Check if any of your neighbors have not picked up your parcel or if this is your work address, if any of your co-workers have not picked up your parcel.

Please note that we need a few days to explain to the carrier what is happening with your shipment.

In the case of Royal Mail, it is usually necessary to add an additional 7 working days after our notification to find out what happened to the package.

The customer has 14 days to return the goods, counted from the date of purchase.
If 14 days have passed since the purchase, unfortunately, the goods are not refundable or exchangeable.
To be eligible for a return, the item must be unused and in the same condition as it was delivered to the customer.
It must also be in the original packaging. The buyer covers the return shipping costs.
Returns can can be sent to:

4ecoshop / PREPACKIT
Unit 1
15 Abbey Gate
LE4 0AA Leicester

Please include your order number when returning items by post. Once we have received the items, please allow between 5-7 working days for your refund to be processed.

1. The store is not responsible in the event of non-delivery of the ordered goods or delays in their delivery, resulting from errors provided by the customer.

2. The customer is obliged to provide all necessary information during registration (tel. no., e-mail, full correct address). When the customer provided incorrect data, as a result of which the package was held or returned to us, or the customer did not collect the package, the cost of resending the package is covered by the buyer. The store offers free shipping only once.

3. If the customer provided an incorrect address and the shipment did not reach him, the Store is not responsible. This also applies to the Customer choosing the "leave in a safe place" option.

4. Discounts cannot be applied to products already on promotion.

5. NON-RETURNABLE ITEMS:
Items that were on sale / Products from ZERO WASTE section

Attention !  In the event of refusal / lack of acceptance of the shipment, or impossibility of delivering (wrong address) a refund will be made minus the amount of sending the package.
(cost incurred by the store for the courier fee)

Your order confirmation is sent automatically to the email address provided at checkout. It should arrive within a few minutes, although it may occasionally be delayed.

Please check your spam, junk and promotions folders. You should also make sure that the email address entered at checkout was correct.

If you have an account with us, sign in and check your order history. If the order appears there, it has been successfully registered in our system.

If payment has been taken but you have not received an order confirmation, please do not place another order. Contact us at contact@4ecoshop.co.uk, providing your full name and the email address used at checkout. We will check your order and resend the confirmation.

No, discount codes and promotions cannot be combined. Only one discount code can be used per order.

A discount code may also exclude:

• products that are already reduced;
• selected products or brands;
• delivery charges;
• products that do not meet the conditions of the promotion.

A free delivery code is also treated as a promotional code, so it cannot be used together with another discount code.

If a code has already been applied to your order, remove it before entering a different one. Please check the terms of the promotion before placing your order, as some codes may have a minimum spend, an expiry date or other restrictions.

If your code should be valid but is not being accepted, please contact us at contact@4ecoshop.co.uk before completing your order.