If your payment was not completed, this usually means that your bank requires additional authorisation as part of its two-step security verification.

Please check your text messages, email inbox and banking app. Your bank may have sent you a verification code or a request to approve the payment. You can then return to the payment page and complete the transaction.

If you have not received a message or the payment still does not go through, please contact your bank or choose another available payment method.

You can also contact us at contact@4ecoshop.co.uk. We will check the status of your order and, if necessary, create it manually and send you a secure PayPal invoice so that you can complete the payment online.

For your security, never send us your card details or online banking login information.