Your order confirmation is sent automatically to the email address provided at checkout. It should arrive within a few minutes, although it may occasionally be delayed.

Please check your spam, junk and promotions folders. You should also make sure that the email address entered at checkout was correct.

If you have an account with us, sign in and check your order history. If the order appears there, it has been successfully registered in our system.

If payment has been taken but you have not received an order confirmation, please do not place another order. Contact us at contact@4ecoshop.co.uk, providing your full name and the email address used at checkout. We will check your order and resend the confirmation.